Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Cognizant looking for fresher/experienced professionals with flawless communication skills and sound customer handling skills for the role of Customer Support Associate – Voice.
Job Designation : Customer Support Associate – Voice
Qualification : Bachelors Degree
Experience : Freshers / Experienced
Skill Set :
Skill Set :
- Familiarity with Windows, Microsoft Office & Browsing Internet resources.
- Ability to communicate correctly and clearly with all customers.
- Ability to use a desktop computer system.
- Excellent documentation skills and typing skills.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Excellent communication skills (written and verbal).
Job Description :
- Responsible for handling calls and chat and providing customer support,
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats,
- Remain updated in client and internal processes, technology applications, utilities, and products,
Walk-in Details :
Walk-in Date : 6th June
Walk-in Time : 10.00 AM – 12.30 PM
Address : Plot No 24 26 Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032.
Request you to fill the form if you are interested in the position.