Zoho Corporation is a global tech company known for its suite of online productivity tools and SaaS applications. With a strong focus on providing software solutions for businesses, Zoho has gained recognition for its user-friendly and innovative products.
Zoho Corporation hiring fresher graduates Proficient in MS Office applications and with strong customer service skills for the role of Technical Support Engineer.
Job Designation : Technical Support Engineer
Qualification : Any Graduation
Experience : Freshers / Experienced
Skill Set :
- Good knowledge of Software Development Life Cycle and testing.
- Familiarity with at least one programming language. Example: Javascript, Java, PHP or Python.
- Strong software technical knowledge.
- Proficient in MS Office application.
- Strong customer service skills.
- Excellent analytical and problem-solving abilities.
- Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.
- Good analytical and problem solving skills
- Excellent verbal and written communication skills
Job Description :
We are seeking a dedicated Technical Support Engineer who will be responsible for providing exceptional support to our clients. You will troubleshoot issues, provide timely resolutions, and ensure a seamless experience for our customers. Your expertise will be crucial in maintaining customer satisfaction and loyalty.
- Respond to customer inquiries via phone/email/chat in a timely and professional manner.
- Provide step-by-step guidance to customers to resolve issues.
- Assist customers with the integration of the payment gateway into their websites or applications.
- Gather customer feedback and provide insights to the product management and development teams.
- Provide regular updates to management on support trends and customer satisfaction.
- Collaborate with the development team to understand product features and functionalities.
- Conduct system testing to replicate customer issues and identify solutions.
- Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
- Develop internal training materials to keep the support team updated on new features and changes.
Location : Chennai, Tamilnadu, India. APPLY HERE